Life Cycle Services

Remote Customer Support

Real-time technical support solution.

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Remote TeamViewer PC & Printer Support

For quick help when gaining access to the Printer, PC or Notebook is needed.

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Easy WIFI Access

The fast QR code creator for a fast connection between WIFI and all common Smart Glasses.

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The right tool against all problems.

What do you do when, as it sometimes happens, the printer is showing an error message?

That’s when you can rely on AMACO Remote Customer Support to be at your side and offer expert assistance. AMACO experts are instantly available via video using Remote Guidance Software and will support you with technical advice and guidance.

RCS Service Levels

Key Benefits

Doesn’t require any pre-installation.
Can be used with any mobile device with a camera.
On top customers can use smart glasses for a hands-free service solution for even faster problem-solving.
Allows AMACO experts to support customers as if they were onsite: reducing reaction time & downtime while also reducing travel time and carbon footprint.
Is not only a real-time support solution in case of errors but also supporting our customers when they are doing inspections on their own or providing user and maintenance trainings for the employees onsite.

AMACO real-time, high-quality technical support solution.

Packages

Availability	8-17 CET \| Workdays
1^st\| 2^nd Level Support	Yes
Phone or Email Support	Yes
TeamViewer Support	Yes
Video Support via Mobile phone	Yes
Standard Hotline Availability 8-17 CET	Yes
Extended Hotline Availability 6-22 CET	No
Hotline Flat Rate**	No
Guaranteed 2-hour response time***	No
Priority access to rental printers	No
20 % discount on monthly rent for rental printers	No

**Up-to 12 remote customer support cases a year, after that hourly rate will be invoiced.

***Guaranteed response time until AMACO support engineer will connect with the customer to work on the problem. Time counts within the availability time.

Availability	6-22 CET \| 365
1^st\| 2^nd Level Support	Yes
Phone or Email Support	Yes
TeamViewer Support	Yes
Video Support via Mobile phone	Yes
Standard Hotline Availability 8-17 CET	Yes
Extended Hotline Availability 6-22 CET	Yes
Hotline Flat Rate**	No
Guaranteed 2-hour response time***	No
Priority access to rental printers	No
20 % discount on monthly rent for rental printers	No

**Up-to 12 remote customer support cases a year, after that hourly rate will be invoiced.

***Guaranteed response time until AMACO support engineer will connect with the customer to work on the problem. Time counts within the availability time.

Availability	6-22 CET \| 365
1^st\| 2^nd Level Support	Yes
Phone or Email Support	Yes
TeamViewer Support	Yes
Video Support via Mobile phone	Yes
Standard Hotline Availability 8-17 CET	Yes
Extended Hotline Availability 6-22 CET	Yes
Hotline Flat Rate**	Yes
Guaranteed 2-hour response time***	Yes
Priority access to rental printers	Yes
20 % discount on monthly rent for rental printers	Yes

**Up-to 12 remote customer support cases a year, after that hourly rate will be invoiced.

***Guaranteed response time until AMACO support engineer will connect with the customer to work on the problem. Time counts within the availability time.

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Data Sheet

Remote Customer Support Packages

Get in touch. We're always standing by and eager to help.

AMACO GmbH

+43 5577 8186 show number

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