Terms & Conditions

1. These conditions, or also any separate contractual agreements, form the basis of all deliveries and services. Any purchasing conditions, which deviate from these, on the part of the purchaser do not become part of the contract, even if the order is accepted. These conditions also apply to all future commercial relationships between the supplier and purchaser, even if they have not explicitly been agreed once more. A contract comes into being - unless there is a special agreement to the contrary - with the supplier's written order confirmation. Verbal agreements with employees of the supplier before or during the formation of the contract require the written confirmation of the supplier in order to become effective, unless a specific legal power of representation has been granted to these employees. The ineffectiveness of individual provisions does not affect the effectiveness of the remainder of these conditions.
2. The supplier reserves all property rights and copyright to samples, cost estimates, drawings and information of a material and immaterial nature - even in electronic form - and these are not permitted to be made accessible to third parties. The supplier commits himself to make the purchaser's information and documents, which are designated as confidential, only available to third parties with the permission of the purchaser. The supplier is not however prevented in future from using or further developing ideas, concepts or know-how, which have been developed within the framework of an order contract and which relate to application methods, processes or similar, nor is the supplier prevented from bringing these to the attention of third parties, unless an agreement to the contrary has been specifically made with the purchaser. This applies in particular to procedures and applications in the area of packaging technology.

1. Unless there is a special agreement to the contrary, prices are ex works including loading in the factory, but excluding packaging and unloading. Value Added Tax is added to the prices at the particular rate legally applicable.
2. Unless there is a special agreement to the contrary, payment is to be made without any deduction to the account of the supplier as follows: 1/3 payment after receipt of the order confirmation, 1/3 payment, when the purchaser is informed that the main parts are ready for dispatch.
3. The right to withhold payments or to offset these against counterclaims is only available to the purchaser, if his counterclaims are uncontested or have been established with the force of law.

1. The delivery time results from agreement between the contractual parties. It is a precondition for the supplier's compliance with this delivery time, that all the commercial and technical queries between the contractual parties have been clarified, and that the purchaser has fulfilled all the obligations incumbent upon him, such as for example supplying the required official certificates or approvals, or fulfilling the requirements of payment. If this is not the case, the delivery time is extended appropriately. This does not apply, if the supplier is responsible for the delay.
2. Compliance with the delivery term is subject to the proviso, that correct and timely delivery is made by our suppliers. The supplier will notify any impending delays as soon as possible.
3. The delivery term is deemed as being met, if the delivery item has left the suppliers factory by the time the term has expired, or if readiness for dispatch has been notified.
4. If the dispatch or acceptance of the delivery item is delayed for reasons, for which the purchaser is responsible, the costs arising from the delay will be invoiced to the purchaser, and these costs will commence one month after notification of readiness for dispatch.
5. If non-compliance with the delivery time is due to force majeure, industrial strife or other events, which are beyond the influence of the supplier, the delivery time will be extended appropriately. The supplier will inform the purchaser of the start and end of such circumstances as soon as possible.
6. The purchaser can withdraw from the contract without any fixed time being set, if the supplier finds it impossible before the transfer of risk to fulfil final performance of the contract. The purchaser can also withdraw from the contract, if one part of the delivery can not be used by him for the order, and if the purchaser has a justified interest in refusing the partial delivery. If this is not the case, the purchaser must pay the contractual price, which is apportioned to the partial delivery. The same applies in the case of failure by the supplier. Section VII.2 also applies in this regard. If the impossibility or failure becomes apparent due to a default during the acceptance, or if the purchaser is solely or overwhelmingly responsible for these circumstances, he remains obliged to make reparations.

1. The risk transfers to the purchaser, when the delivery item has left the factory, and also in such cases, where partial deliveries are to be made, or where the supplier has assumed other services such as for example dispatch costs or delivery to site and installation.
2. If the dispatch is delayed or has to be aborted due to circumstances, which are not the responsibility of the supplier, the risk is transferred to the purchaser from the day, on which the readiness for dispatch is notified to the purchaser. The supplier commits himself to complete the necessary insurance at the expense of the purchaser, if he requires this.
3. Partial deliveries are permitted, insofar as these are deemed reasonable by the purchaser.

1. The supplier reserves the title rights to the delivery item, until all payments due from the contract of supply have been received.
2. The supplier is entitled to insure the delivery item at the expense of the purchaser against theft, breakage, fire and water damage, as well as other damage, if there is not verifiable proof that the purchaser himself has completed the necessary insurance.
3. The purchaser is not permitted to either mortgage the delivery item or assign it as security. The purchaser must inform the supplier without delay, if there is seizure, sequestration or any other form of disposal of the delivery item by a third party.
4. If there is any conduct by the purchaser, which is in violation of the contract, particularly as regards default on payment, the supplier is entitled to recover the delivery item after issuing an overdue notice, and the purchaser is obliged to surrender the item.
5. Due to the retention of title, the supplier can only reclaim the delivery item, if he has withdrawn from the contract.
6. An application to initiate insolvency proceedings entitles the supplier to withdraw from the contract and to demand the immediate return of the delivery item.
7. The purchaser is entitled to resell the delivery item in the proper course of business. In order to secure the outstanding claims, which are due on his part to the supplier, the purchaser assigns however to the supplier all claims, which arise from realising the value of the delivery item, against the buyer of the item or any third parties. The purchaser is empowered to redeem these claims, even after their assignment to the supplier, as long as he conducts himself in line with the contract, and providing there is no imminent insolvency. The authority of the supplier to redeem these claims himself remains unaffected by this; the supplier commits himself however not to redeem these claims, as long as the purchaser complies with his payment obligations in a proper manner, and providing there is no imminent insolvency. Otherwise the supplier can demand after a reasonable period of time, that the purchaser makes known to him all the claims, which have been assigned to the supplier, and the debtors for these claims, as well as giving all the information required to redeem the claims and handing over the associated documents, and that the purchaser informs the debtors of the assignment of the claims. If the realisable value of all existing securities in favour of the supplier exceeds the claims, which require to be secured, by a total of more than 10 %, the supplier is obliged on the demand of the purchaser to release securities in accordance with the purchaser's choice.

The supplier provides a warranty for material and legal deficiencies in the delivery but to the exclusion of other claims - subject to Section VII - as follows:

Material deficiencies

1. All those parts, which prove to be deficient as a result of a condition prior to the transfer of risk, are to be rectified or replaced without charge according to the choice of the supplier. Such deficiencies must be notified in writing to the supplier, as soon as they are established. Replaced parts become the property of the supplier.

2. In order that all the rectifications and replacement deliveries, which appear to the supplier as being necessary, can be carried out as required, the purchaser must make the necessary time and opportunity available after agreement with the supplier; otherwise the supplier is released from the liability for the consequences which arise. It is only in urgent cases, where operating safety is endangered or where disproportionately great damage has to be prevented, that the purchaser has the right, after informing the supplier, to rectify the deficiency himself or have it rectified by third parties, and to demand reimbursement of the required expenditure from the supplier.

3. The supplier bears the immediate costs, which arise from the rectification or replacement delivery, as well as the costs of the replacement parts including dispatch - insofar as the complaint proves to be justified. The supplier also bears the costs of dismantling and reinstallation, as well as those for any required provision of facilities, together with the costs of the technicians and ancillary staff, including travel costs, as long as this does not involve any disproportionate burden on the supplier.

4. The purchaser has the right within the framework of the legal provisions to withdraw from the contract, if the supplier - allowing for the legal cases of exception - allows a reasonable period of time for the rectification or replacement delivery of a material deficiency to elapse without a positive result. If only one insignificant deficiency is pending, the right is available to the purchaser of a reduction in the contract price. The right to a reduction in the contract price is otherwise excluded. Other claims are determined in accordance with Section VII.2 of these conditions.

5. No warranty is assumed in those cases in particular, where the deficiency is due to one of the following reasons: Unsuitable or inappropriate use, faulty installation or operation by the purchaser or third parties, natural wear and tear, faulty or careless handling, improper servicing, unsuitable working equipment, deficient construction work, unsuitable foundations for installation, or chemical, electrochemical and electrical influences - unless these are the responsibility of the supplier.

6. If the purchaser or a third party makes improper repairs, there is no liability on the part of the supplier for the consequences which arise. The same applies to alterations of the delivery item, which are carried out without the prior permission of the supplier.

Legal deficiencies

1. If the delivery item infringes German commercial property rights or German copyright, the supplier will procure at his cost the right for the purchaser to continue to use the delivery item, or he will modify the delivery item in a manner acceptable to the purchaser in such a way, that there is no longer an infringement of property rights. If this is not possible under economically viable conditions or within an acceptable period of time, the purchaser is entitled to withdraw from the contract. A right to withdraw from the contract is also available to the supplier under the stated preconditions. In addition to this, the supplier will also exempt the purchaser from any uncontested or legally justified claims by the relevant owners of the property rights.

2. The obligations mentioned in Section VI.7 on the part of the supplier are, subject to Section VII. 2, final in the case of infringement of property rights or copyright. They only exist, if

• a. The purchaser informs the supplier without delay of the alleged infringements of property rights or copyright

• b. the purchaser supports the supplier to a reasonable extent in the defence against the alleged claims, or enables the supplier to perform the modification measures in accordance with Section VI.7

• c. all defence measures, including extra-judicial provisions, remain reserved for the supplier

• d. the legal deficiency is not based on an instruction from the purchaser and

• e. the infringement of the right was not caused by the purchaser altering the delivery item on his own authority or by using it in a manner, which is not in accordance with the contract.

1. If the delivery item can not be used by the purchaser in accordance with the contract due to the culpability of the supplier as a consequence of the inadequate or faulty execution of suggestions and advice, which took place before or after the formation of the contract, or due to the infringement of other secondary contractual obligations - in particular the instructions for operating and servicing the delivery item -, then the provisions of Sections VI and VII.2 apply accordingly, but to the exclusion of other claims.

2. In the case of damage, which has not occurred on the delivery item itself, the supplier is only liable - irrespective of the legal reasons - in the following cases:

• a. in the case of malicious intent

• b. in the case of gross negligence of the supplier’s executive bodies or executive employees

• c. in the case of culpable injury to life, body or health

• d. in the case of deficiencies, which were concealed maliciously or the absence of which were guaranteed

• e. in the case of deficiencies in the delivery item, insofar as liability is assumed in accordance with product liability law for personal or property damage to items which are used privately.

In the case of culpable infringement of essential contractual obligations, the supplier is also liable for gross negligence by non-supervisory employees and for minor negligence, limited in the latter case to contractually typical and reasonably foreseeable damages. Other claims are excluded.

All claims by the purchaser - irrespective of the legal reasons - expire by limitation in 12 months. The statutory time periods apply in the case of compensation claims under Section VII.2.a.-e. They also apply to deficiencies in a building structure or to delivery items, which have been employed in their usual method of use for a building structure, and which have caused the deficiencies of the same structure.

In those cases where software is included within the scope of delivery, a non-exclusive and nontransferable right is granted to the purchaser to use the supplied software and its documentation. It is ceded to the purchaser for use on the delivery item, for which it is intended. Use of the software on more than one system is prohibited. The purchaser may only duplicate, revise, translate or convert the software from its object code into its source code within the legally permitted scope of copyright law [§§ 69 a ff UrhG]. The purchaser commits himself not to remove manufacturer information - in particular copyright notations - or to alter these without the prior explicit permission of the supplier. All other rights to the software and documentation, including copies of these, remain with the supplier or software provider.

1. Austrian law applies with the exception of the UN Convention on Contracts for the International Sale of Goods of 11.04.1980
2. The place of jurisdiction is the court responsible for the area, where the supplier has its headquarters, if the purchaser is a company entrepreneur, a legal person in public law or a special fund under public law. The supplier is however entitled to bring legal action at the court responsible for the area, where the purchaser has its headquarters.

[Valid as from July 2018]